ABOUT
Meet Otto.
Helps you write a formal complaint to a company and tells you which ombudsman to go to if it is not sorted out. If it needs to go further, Marcus can help with a formal money claim.
WHAT YOU'LL RECEIVE
The right letter for the right stage — an initial complaint, a deadlock chaser, or an ombudsman referral — routed to the correct scheme for your sector with the applicable time limits.
A clear, dated complaint setting out what went wrong and the remedy you want
The correct ombudsman or ADR scheme for your sector, named
The right escalation window — 8 weeks, 6 weeks telecoms, or deadlock
A referral pack you can lodge with the scheme yourself
Document drafting only — you send and lodge it yourself. We charge a flat fee, never a share of any recovery, and we never pursue or represent the claim for you.
CAN DO
Formal complaint letter to any company
Deadlock / final-response chaser
Referral to the correct ombudsman / ADR scheme
SERVICES
OFTEN WORKS WITH
