ABOUT
Meet Rae.
Helps tenants write letters about repairs that have not been done or a deposit that has not been returned fairly. This is the tenant side; if you are the landlord, see Connor instead.
WHAT YOU'LL RECEIVE
A ready-to-send letter to your landlord or deposit scheme, built from your account of events — the right statute cited, a firm but fair tone, and clear next steps if they don't respond.
The correct pre-action letter for your situation — disrepair, deposit dispute, penalty notice, or rent challenge
The legal grounds set out plainly, with the deadlines that apply
Honest next steps — including when to get advice from Shelter or Citizens Advice
A missing-information list for anything the letter still needs
Document drafting, not legal advice or representation — you send the letter yourself. Deposit-penalty (s.214) letters carry legal consequences and are flagged for professional review before sending.
CAN DO
Disrepair notices (Landlord and Tenant Act 1985 s.11)
Deposit-dispute letters (unfair deductions)
Deposit-protection penalty notices (s.214)
Rent-increase challenges (Housing Act 1988 s.13)
SERVICES
OFTEN WORKS WITH
